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Free shipping on orders over €50,- in NL and free shipping on orders over over €100,- in EU Handmade Sustainable packaging Return within 30 days

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Do not sell my personal information

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

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FAQ

When is my order shipped?

Your order is normally shipped within 24-48h after placing an order on working days, at last within 3 working days. If you have special request or if you are in a hurry, do not hesitate to send us an e-mail or to add a note to your order.

I would like to return an item. What now?

If you have not worn your item yet and wish to return it, you may do so and get a full refund. Reach out to info@carmenlorenza.com to obtain a return label for a nominal fee of €1.95.

How do I return my items?

Kindly send an email to: info@carmenlorenza.com. The cost of your return is only 1.95 euro.

Do I get my money back?

Discover our hassle-free return policy: if your item(s) are unworn, you can always get a full refund!

What is your return term?

No stress, we've got you covered. Return your items within 30 days.

I received an incorrect or broken item. What now?

Your satisfaction is our top priority. If there's any issue with your order, simply let us know and we'll take care of it at our expense: info@carmenlorenza.com.

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