Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
We are here to help you
When is my order shipped?
Your order is normally shipped within 24-48h after placing an order on working days, at last within 3 working days. If you have special request or if you are in a hurry, do not hesitate to send us an e-mail or to add a note to your order.
I would like to return an item. What now?
If you have not worn your item yet and wish to return it, you may do so and get a full refund. Reach out to info@carmenlorenza.com to obtain a return label for a nominal fee of €2.50 within NL and €5,95 within the EU.
How do I return my items?
Kindly send an email to: info@carmenlorenza.com. The cost of your return is only 2.50 euro.
Do I get my money back?
Discover our hassle-free return policy: if your item(s) are unworn, you can always get a full refund!
What is your return term?
No stress, we've got you covered. Return your items within 30 days.
I received an incorrect or broken item. What now?
Your satisfaction is our top priority. If there's any issue with your order, simply let us know and we'll take care of it at our expense: info@carmenlorenza.com.