Handcrafted and designed with care
Our jewellery are partly handcrafted and made with love. They're perfect for adding a touch of glamour to your everyday life, without sacrificing comfort. Add a little extra sparkle to your day!
Rest assured knowing you can shop with confidence. Get your items delivered quickly - and free of charge when you hit the €50,- mark. You won't be left in the lurch, either - just send your buys back within 30 days for a full refund. After all, why wouldn't you?
How do I take care of my items?
Carmen Lorenza jewellery has been designed for the elegant and sophisticated women and we want you to be able to enjoy our jewellery for as long as possible. In order to maintain the quality of your jewels we advise you to take care of your products by not exposing it to creams and/or oils. Also please do not expose your jewellery directly to perfume, as this will help you enjoy the golden coating on your products. It is also advised not to wear your jewellery while swimming or exercising. Made with fine metals and plating, Carmen Lorenza jewellery is built to last. With proper care, your jewellery will remain beautiful for years to come.
How do I reach out?
You are always welcome to ask for help when placing an order. If you have a special request don't hesitate to contact us. Please send a DM via Instagram or send an email to: email@example.com. We make it easy to get the items you need with fast and reliable customer service. We're dedicated to making sure you get the items you want when you need them.
Could I return my products?
You have the right to return the item(s) within 30 days after receiving your order. If you would like to return the items, products must remain unused. No worries – get your money back if your purchases don't satisfy! Shipment costs are the customers’ expense.
When is my order shipped?
Your order is shipped within 1-3 working days. If your order needs to be send before a specific date, don't hesitate to contact us. It is also possible to collect your item in Amsterdam if necessary. Regardless of your preferences, you can rest assured that we'll deliver your order quickly and safely.