What personal details do we collect from our customers?
When you register at Carmen Lorenza, or if you place an order, we ask you to fill in your personal information. We collect all your information in accordance with applicable law in order to meet our commitments to you.
-First and last name
What is stored when you visit our website?
-Internet service provider
-Source: site of origin
-Clicking behaviour on our website
If you ordered a product and created an account, the password is not saved yet. After logging in the saved account will be visible. Feel free to change the password after time.
What do we do with your details?
We want to adjust information to your specific needs and identify you as a user. Also, we want to give you access to details that closed parts of our website. Carmen Lorenza only processes the essential data for each type of processing. This happens properly and carefully.
Storage and usage of your details
Cookies are used to recognize your visit on our website. Cookies are small files that are sent to a customer’s browser and cookies are stored one the customer’s computer. This file tracks behaviour on our website and therefore we are able to see how our website is visited. However, the information is totally anonymous. We use Google Analytics to track (anonymous) data for site improvement.
When processing your orders and provide follow-ups we will store your details as long as necessary. Send us an email if you want us to delete your personal details.
Privacy & changing your details
If you wish to change your personal details or if you wish to no longer be approached by Carmen Lorenza, change your details online. We are strict in securing your personal details; we will only share data with organizations that contribute to processing your order.
If you sign up for our newsletter you will be updated on Carmen Lorenza’s collection via email. We send our newsletters via MailChimp, within this tool only your email address and name is collected. All newsletters contain an opt-out link in case you wish to unsubscribe from receiving further newsletters at any time.
We are able to view some of your personal details if you follow us on our social media accounts, as an example your name, friends, profile photo and other public information. If you do not want us to see your personal details you could change your own privacy settings on your social media account. After visiting our page you might encounter our advertisement.
We do not have any special partner links on our website.
We need the following information to process your order: first and last name, email address and bank details. This information is collected in order to complete the order and to save the details in case of returns, warranty and service.
We will not share your details with any third party companies besides companies that are involved in delivery or payment processes. If there is a legal obligation to disclose your information, this would be the only reason to do so.