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Free shipping on orders over €50,- in NL and free shipping on orders over over €100,- in EU Handmade Sustainable packaging Return within 30 days

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Disclaimer & Privacy Policy

By Carmen Lorenza emphasizes the importance of processing your personal information in a reliable manner with the contemporary safeguards for the protection of your privacy. Likewise, we recognize the importance of protecting the privacy of the collected personal information as we respect the privacy rights of online visitors.Nevertheless, we want to give you the best possible service. In order to access the closed part of our website it is required to enter your details. We therefore ask you to read the information below carefully. We strive to align our product range and service with your needs, and if we become to know you this is easier. Therefore we ask your details when buying our collection. We apply strict privacy policy.


What personal details do we collect from our customers?
When you register at Carmen Lorenza, or if you place an order, we ask you to fill in your personal information. We collect all your information in accordance with applicable law in order to meet our commitments to you.
-First and last name
-Address information
-Telephone number
-Bank details
-Email address

What is stored when you visit our website?
-Internet service provider
-Browser type
-Source: site of origin
-Clicking behaviour on our website

Login details
If you ordered a product and created an account, the password is not saved yet. After logging in the saved account will be visible. Feel free to change the password after time.

What do we do with your details?
We want to adjust information to your specific needs and identify you as a user. Also, we want to give you access to details that closed parts of our website. Carmen Lorenza only processes the essential data for each type of processing. This happens properly and carefully.

Storage and usage of your details
Cookies are used to recognize your visit on our website. Cookies are small files that are sent to a customer’s browser and cookies are stored one the customer’s computer. This file tracks behaviour on our website and therefore we are able to see how our website is visited. However, the information is totally anonymous. We use Google Analytics to track (anonymous) data for site improvement.
When processing your orders and provide follow-ups we will store your details as long as necessary. Send us an email if you want us to delete your personal details.

Privacy & changing your details
If you wish to change your personal details or if you wish to no longer be approached by Carmen Lorenza, change your details online. We are strict in securing your personal details; we will only share data with organizations that contribute to processing your order.
If you have any questions considering our privacy policy or changing your details, please send an email to We might change our privacy statement, if so updates will be mentioned on this page.

If you sign up for our newsletter you will be updated on Carmen Lorenza’s collection via email. We send our newsletters via MailChimp, within this tool only your email address and name is collected. All newsletters contain an opt-out link in case you wish to unsubscribe from receiving further newsletters at any time.

Social Media
We are able to view some of your personal details if you follow us on our social media accounts, as an example your name, friends, profile photo and other public information. If you do not want us to see your personal details you could change your own privacy settings on your social media account. After visiting our page you might encounter our advertisement.

We do not have any special partner links on our website.

We need the following information to process your order: first and last name, email address and bank details. This information is collected in order to complete the order and to save the details in case of returns, warranty and service.

Third parties
We will not share your details with any third party companies besides companies that are involved in delivery or payment processes. If there is a legal obligation to disclose your information, this would be the only reason to do so.

Contact us
Please contact us if you have any questions about our privacy policy: You can contact us from Monday to Friday between 9:00 a.m. and 6:00 p.m. CET.


When is my order shipped?

Your order is normally shipped within 24-48h after placing an order on working days, at last within 3 working days. If you have special request or if you are in a hurry, do not hesitate to send us an e-mail or to add a note to your order.

I would like to return an item. What now?

If you have not worn your item yet and wish to return it, you may do so and get a full refund. Reach out to to obtain a return label for a nominal fee of €1.95.

How do I return my items?

Kindly send an email to: The cost of your return is only 1.95 euro.

Do I get my money back?

Discover our hassle-free return policy: if your item(s) are unworn, you can always get a full refund!

What is your return term?

No stress, we've got you covered. Return your items within 30 days.

I received an incorrect or broken item. What now?

Your satisfaction is our top priority. If there's any issue with your order, simply let us know and we'll take care of it at our expense:


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